we know, we know, policies are soooo corporate…but they are necessary!

so here is a run down of our policies here at THE TEN SPOT®. if you have any additional questions or concerns, don’t hesitate to get in touch!

if you are booking your first appointment with us, you will be asked to provide a credit card number to hold your appointment, as well as your full name, an email address and the best phone number to reach you at, just in case we need to get in touch! those without a credit card will be invited to take a chance at dropping in as a walk-in guest or to pre-pay their service at least 24 hours prior to the appointment.

if you are booking appointments for a group, we require the first and last names of each guest. we can then use the contact information and credit card of the booker to hold all the appointments.

we recommend that you arrive about 5-10 minutes early for your appointment to allow time to pick your polish, hang up your coat, or kick off your shoes. we also recommend that you allow plenty of time to find parking.

if we have your email on file, we will send you an email reminder! this reminder will give you the option to confirm, however, even if you don’t hit confirm, you are still booked in for your appointment. THE TEN SPOT® is not responsible should you forget your appointment, mix up the time, or location.

please keep in mind that “no-shows” or last minute cancellations leave our esthetic experts with empty appointment times, as well, we may have had to turn away other guests that could have enjoyed that time slot! because of this, guests that do not honour their appointments will be charged the following cancellation fees:

individual appointments: we require 24 hours’ notice for cancellations or rescheduling.
groups of 3 or more: we require 48 hours notice for cancellations or rescheduling.
private parties / events*: we require seven days notice for cancellations or rescheduling for the entire event and 48 hours notice for individual attendees.

please arrive close to your appointment time + please review our clinically clean protocols here. 

failure to show or cancellation with less than the above mentioned time frames will result in 100% of the service price charged PLUS a gratuity of 18% will be added to accommodate the esthetician.

*cancellation of the event less than seven [7] days in advance will result in the 25% fee being charged to the credit card on file or 100% of the fee for individual appointments canceled with less than 48 hours notice.

laser age of consent

*cue j. biebs* – sorry –  we can’t offer laser hair removal to any guests under 16! come back when you’re old enough to drive, and we’d be happy to get ya booked in (with your parental guardian’s siggy, of course).

over 16 but under 18:

  • all guests ages 16-18 *must* have parental consent when booking a laser service – no exceptions. we’ll also need your parental guardian on site to read + sign our very offish waiver. but don’t worry – the whole process takes about 10 minutes.

age of consent for all services

parental consent is required for services (but not our kiddie services) on guests from 12-16 years of age (we do not perform specialty waxing on anyone under 16).  we have the kiddie mani and the kiddie pedi services for those twelve and under (provided they can reach our pedicure sinks) but we do not perform waxing to minors.

below are our further guidelines about kiddies and our services:

under 12:

  • the kiddie mani and the kiddie pedi are only provided if the underage guest can fit in our stations. no special accommodation are provided for this (ie: we don’t have booster seats stocked in our bars).
  • all guests under the age of 12 must have a parent or guardian present at all times.
  • waxing or facial services are not permitted to any guest under the age of 12.

over 12 but under 16:

  • the mani & the pedi, gel colour services, select waxing and facials may be permitted to guests over the age of 12 but under the age of 16 provided that we have written consent from a parent or guardian.
  • permission will be recorded in the guest profile.
  • the parent or guardian must be present for the initial service.
  • we will not provide any THONGKINI, BUMKINI or BRAZILIAN WAXING FOR GUESTS UNDER 16. sorry kids, wait until you’re married.

are you pregnant or breastfeeding?

congrats!

please note: if you are pregnant (or suspect you might be pregnant) or if you are breastfeeding, we cannot perform laser hair removal or brow and lash lift and lamination services. we advise all guests to wait a minimum of three months following the end of their breastfeeding journey before resuming or starting laser hair removal. ​t​his is to allow for the regulation of hormone levels which ensures optimal results.

main space (aka where we do the manis + pedis)

all guests under the age of 12 must have a parent or guardian present at all times. please see the kiddie pedi + mani for more deets.

treatment rooms

we are super strict about this one – for your baby/toddlers safety, we don’t ever allow them to accompany you in your wax/laser/facial appointments. (sorry), even if they are sound asleep. our wax rooms are designed to fit a maximum of 2 persons (the guest + the esthetics expert), along with the bed and our waxing + laser products. there is a huuuuuge chance that a baby stroller or even a baby car seat will not fit in these rooms. we also don’t want to risk your lil’ one grabbing anything either (our hard wax is hot!!) or any accidents happening – god forbid that any of that hot wax gets dripped on that tender skin – like, we can’t even. so kiddies in the rooms is a no-go.

THE TEN SPOT® does not allow third party guests for services performed the waxing room (except of course support persons, who are always welcome). sorry peeps, the excuse “it’s her first brazilly® and she needs moral support” doesn’t fly. hire a professional for your fantasies.

we also don’t allow animals (except for service dogs). it is against our sanitization policies, so doggies are best left outside! thank you for your understanding.

we are unable to process returns or exchanges for your online purchases in-store. please email us at onlineorders@thetenspot.com so we can get you sorted out, answer any questions you might have, or hear your awesome feedback!

gift cards represent a pre-payment for goods and services. gift cards must be presented at the time of redemption. gift cards are not valid towards the purchase of another gift card. gift cards are not redeemable for cash unless required by law. all prices are subject to change. we honour dollar values only. gift cards purchased in canada can only be used in canada. likewise, gift cards purchased in the usa can only be used in the usa. use of a gift card constitutes acceptance of the terms. management reserves all rights. gift cards are final sale + non-refundable.

see more pre + post service tips here