Ok, so let me say my issue is not with this location specifically, but with their booking system AND regular polish (if you know, you know). The atmosphere was very welcoming, but I did feel out of place after I was checked in. However, I will chalk that up to them having a trainee on the floor at the time. I came in to do threading and get a manicure. Both service providers were dope and provided excellent service. My eyebrows look amazing and my nails were done really well as well EXCEPT THAT REGULAR POLISH IS A SCAM! My mani ending up smudging within 30 minutes of leaving the salon... kinda wished I had gotten gel, but alas that was MY CHOICE and is no fault of the salon. I think I'll use them for my threading (which I forgot was so painful ouch) and I'll try the gel manicure next time as opposed to the regular polish. Overall, a good experience and I will be back again. Oh, almost forgot. The booking system is absolutely trash. I had to go through the forgotten password sequence three times over the span of two days before it worked. It seems like there are two systems, one for the franchise and then one for the individual spa (franchisee), which can be frustrating to use. I eventually was able to book my session the morning of my appointment but that frustration docked a star off.